Thursday, August 21, 2008
I don't usually write about a company or product, but I was so impressed with one that I feel the need.
My daughter's Macbook was acting up a bit , and I thought I would take it to a repair place before we went back to Kuwait, as it was not easy getting my Macbook worked on there.Well, wonder of wonder, turns out that it was the logic board(should that be one word?) problem.
Of course, I have no idea what that is, or that it would run about $800.00 for the part alone! Here is where Murphy's Law kicks in... The warranty ran out in July, (did the husband listen when I told him to buy the extended Apple Care...no, course not) and being that it is August, the fella tells me, I don't think they will care.
Ok, I am left with two, no three choices:
1. Bite the bullet and fix it for around 900.00
2. Buy a new computer for around 1100.00
3. Call Apple
So, I rolled my dice and called Apple. After making the correct selection of category on the phone, I actually spoke to a person, a real person...in California! Juxtapose that to my previous AWFUL experience with Dell when I had to talk to some folks over in India for 4 hours each time and NEVER solved my problems, apparently because one hand doesn't know what the other is doing with them.
Anyway, after I explained my problem to them, they told me that they were going to help me and fix my daughter's computer for me! Amazing, "so shines a good deed in a weary world"(Charlie and the Chocolate Factory).
To top things off, I called the place that had her computer, at 5:30 p.m.yesterday, and he told me he would order the part from Cali today, mind you, we are in South Carolina, and he would get it that same day. Well he did do as he said and called just a bit ago, at 3:00p.m. to say that the computer is indeed ready!
I am so impressed. That is what you call great customer service!
Way to go Apple and L2 Technologies!